Home
  How to Apply
  Visa Information
  Visa Application Fees
  Document Checklists
  Required Documents
  Contact Us
  Processing Times
  Track your Application
  Customer Service
  Frequently Asked Questions
  Appeals
  Terms & Conditions
   
   


  • Frequently Asked Questions

    1. How long will it take to receive a decision on my application?
      We aim to operate a fast and effective visa service by processing applications within 6 working days, and all other non-settlement applications within 15 working days. If you are applying to settle in the UK, we aim to process your application within 12 weeks.

      These processing times can change, so please make your application in good time, up to 3 months before your travel date.

    2. I am a regular traveller to the UK. Is there any system under which my application can be expedited?
      Yes. If you meet the criteria you may use the "Fast-Track" facility. All applications must be supported by relevant documentation and submitted at the UK Border Agency visa application centre. You can usually collect your passport after 6 working days Monday to Friday, 14:00 - 17:00.

    3. Can I apply on behalf of a child?
      Yes. You must bring the child's original birth certificate when applying for their visa. You will also have to support the application with a letter of parental consent, a copy of evidence of parent's identity (for example - passport) and a letter from the child's school or college. The child has to come in person to the visa application centre for the biometrics scanning to be done.

    4. Can I present my application by email?
      No, at present we do not have the facility for accepting visa applications by e-mail. You may however log on to www.visa4uk.fco.gov.uk and make your application on line. You will however still need to attend the Visa Application Centre to lodge your Biometrics.

    5. Can I send someone to lodge my application?
      No. All the applicants have to come in person to the visa application centre for the Biometrics scanning to be done.

    6. Will I have to be interviewed?
      Applications are considered on the basis of the details given on the visa application form and other papers provided by you.

    7. When may I collect my passport?
      You can collect your passport from the visa application centre Monday to Friday, 14:00 - 17:00.

    8. Can I send someone to collect my passport?
      All applicants should collect their passport in person. In case of emergencies and reasons such as illness or if the applicant resides out of Kampala, they can nominate someone to collect the passport on their behalf. A duly signed authority letter should be submitted at the time of lodging the application. Collection by the third party is at the sole discretion of the UK Border Agency.

    9. Can I receive medical treatment while on a visit to the UK?
      If you do not normally live in the UK you will usually be asked to pay for any treatment you might need. This is regardless of whether you are a British citizen or have lived or worked there in the past. The Department of Health website has further details.

    10. Where can I get further information?
      Local Visa Guidance & Advice or from the Further information can also be found on the UK Border Agency website.

    11. Do I have a right to complain if I am not happy about something from your end?
      Yes. If you have any complaints or comments about the service you have received during the visa application process, you may write to:

      VFS Manager
      PO Box 5418
      Kampala

      E-mail: info@vfs-uk-ug.com

      Or

      Visa Manager
      UK Border Agency
      British Embassy
      PO Box 858
      Addis Ababa

      EthiopiaE-mail: adabavisainfo@fco.gov.uk

      UK Border Agency FAQ
© Copyright . All rights reserved.  Disclaimer