VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Contact number 0414340513 (local call rates apply) Monday to Friday: 0800 - 1500 Email info.ukug@vfshelpline.com The email is service is free to use. The email service is available in English language only.

Please note: Calls received at the UK Border Agency at the British High Commission will be re-directed to the call centre.