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  • Appeals and Complaints

    Appeals against a decision to refuse an application for Entry Clearance can be submitted direct to the Asylum and Immigration Tribunal (AIT) in the United Kingdom or to the Visa Section of the British High Commission via the VFS Visa Application Centre. The address of the AIT is given on the refusal notice.

    Appeals Policy on UKvisas website

    Both VFS, and the Visa Section at the British High Commission, aim to provide an efficient and fair service to all applicants. If you have a complaint about the service you have received from either VFS or the Visa Section, please write or email to

    VFS
    Country Manager, VFS (Uganda) Pvt. Ltd
    Communications House,7th Floor, Plot - I, Colville Street, Kampala
    VFS E-mail: info@vfs-uk-ug.com

    British High Commission
    Entry Clearance Manager
    British High Commission Visa Section
    British High Commission
    4 Windsor Loop
    PO Box 7070
    Kampala
    E-mail: Kampala.Visasection@fco.gov.uk
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